1. How long are shipping times?
Your product will ship within two to five days of your order, and then take up to 5 weeks to reach your doorstep. The Ear Keeper products have an estimated delivery time also mentioned in the product description.
2. What's your return policy?
Instead of returning items, you can Contact Us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3. Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid for and you need to change or cancel it, you must Contact Us within 12 hours. Sometimes orders get sent out before we can process the cancelation. Once the packaging and shipping process has started, it can no longer be canceled.
4. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.